Refund & Returns Policy
At Cromatiko, we are committed to providing high-quality women’s apparel and a positive shopping experience. This Refund & Returns Policy explains our return, exchange, and refund procedures so customers understand what to expect when placing an order.
By making a purchase from shopcromatiko.com, you agree to the terms outlined below.
Return Eligibility
We accept returns on eligible items that meet all of the following conditions:
- Items must be unworn, unwashed, and unused
- Items must be returned in their original condition with all original tags attached
- Returns must be requested within 14 days of the delivery date
- Proof of purchase is required for all returns
We reserve the right to refuse returns that show signs of wear, alteration, damage, or that do not meet the above conditions.
Non-Returnable & Final Sale Items
The following items are final sale and are not eligible for return, exchange, or refund:
- Items purchased on sale or at a discounted price
- Clearance merchandise
- Items marked “Final Sale” at the time of purchase
- Gift cards
Final sale items are not eligible for exceptions unless required by law.
How to Initiate a Return
To request a return, customers must contact us within 14 days of delivery. Once your return request is approved, you will receive detailed return instructions, including the return address.
Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving a damaged or incorrect item).
We strongly recommend using a trackable shipping method, as Cromatiko is not responsible for lost, delayed, or untracked return shipments.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
- Approved refunds will be issued to the original payment method
- Refund processing may take 5–10 business days, depending on your bank or payment provider
- Original shipping fees are non-refundable
Refunds will not be issued for items returned outside the approved return window or items that do not meet eligibility requirements.
Exchanges
Exchanges are subject to product availability and approval. If you wish to exchange an item for a different size or style, please contact us before returning your item.
If the requested item is unavailable, a refund or store credit may be issued at our discretion.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.
Once verified, we will provide a replacement, refund, or appropriate resolution. Claims submitted after 48 hours may not be eligible for review.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check with your bank or credit card provider
- Processing times may vary depending on your financial institution
- If further assistance is needed, please contact our support team
Wholesale Orders
Wholesale orders may be subject to separate return, refund, and dispute policies depending on the platform used for purchase.
For wholesale orders placed through third-party marketplaces, all terms are governed by that platform’s policies. We encourage wholesale partners to review those terms before placing orders.
Policy Updates
Cromatiko reserves the right to update or modify this Refund & Returns Policy at any time. Changes will take effect immediately upon posting on our website.